For all U.K. customers:                                                                                                                                        

Ordering & Payment

• ONLINE: Secure payment can be taken from credit and debit cards (including Switch, Amex and Maestro) via SagePay. We prefer debit, Switch & Maestro.  Or you can order online and pay by cheque.  Cheques can be made payable to "Planet Craft". Please call Tim in Suffolk on 01728 663771 before doing so.
• BY PHONE: If you don't want to pay online we accept payment over the phone.

Delivery

• If items are in stock they usually get to you in 2 to 5 working days of the order date but if the item isn't in stock it can take a lot longer - up to six weeks if it has to be custom-made.  Please contact us if you've any questions about delivery times. 
• Couriers: Most items sent via Parcelforce - usually on the 48 hour service.  If you're not in then they will try again twice for no extra cost, then it goes to a local depot for pick-up. Please contact us if you need a special (overnight or Saturday) delivery - it's £15 extra. You can state at checkout if you want it 'left with a neighbour (but not no. 52)', or something like that.  Under 2kg items may be sent Royalmail will leave a card if it won't go through the letterbox and you're not home.  Then you have to battle with the crowds at your Post Office to collect it. 
• Delivery is free to most U.K. addresses BUT we charge an optional £7.50 surcharge to Northern Ireland & Scottish Highlands and Islands postcodes - we value all the custom from you faraway folks and offer you the choice to pay this or not - how's that for a refreshing approach!? Obviously we'd appreciate it but don't want it to put you off buying.  Choice is made during order process.  Things under 2 kg can be sent without the surcharge anyway (small round footstools, some hammocks & throws).  For the Channel Islands or the Isle of Man please email or call before ordering as we need to check the price of delivery surcharge first.

For customers in Ireland (ROI) & other EU countries:                                                                                                                            

Ordering & Payment

• Secure payment can be taken from credit cards - this can be done online or over the phone. Please call or email about delivery surcharges. To give an idea, some frames and hammocks cost an extra £5, footstools & pouffes cost about an extra £15 and beanbags about an extra £70. We deal with each item individually to give you the best price.

Delivery

• Items are delivered (full) to your address by a courier such as DPD or DHL. If you have ANY quetions please e-mail tim@planet-craft.comft.com or call 00 44 1728 663771.  It takes about 3 - 6 working days.
If the item is below 2 kg (small round footstools and some hammocks for example, we'll only charge £5 extra).

 

For all other countries:                                                                                       

• Prices will be converted to a £ (sterling) price by our card processor (SagePay). 
• We will send empty beanbag covers to USA, Australia, New Zealand, Canada . . or anywhere!  To try to keep things simple, prices are the same as you see online but without filling.  So, you sacrifice filling but don't pay anymore for delivery.  Anything possible - we aim to please!

 

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