We are committed to protecting your privacy. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

Control of personal information

All your personal information will be controlled by Planet Craft  for the sole purpose of completing the transaction and will not be used for any other purpose by us or passed to any third party.

What information do we collect and how do we use it?

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.

When you register or order, we collect personal information such as your name, e-mail address, delivery address and telephone number. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s). If you register you can save your payment card details and delivery addresses which can be selected when you order.

In the case of online applications, credit or debit card numbers are never seen by us, our payment processor WorldPay handles all payments.  If you give us such details over the phone we destroy them immediately after processing the transaction (also using the WorldPay secure system).

Cookies

Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.

Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.

Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

It is not possible to purchase using planet-craft.com unless you have cookies turned on and we recommend that you leave them turned on.

The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Links

We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.

We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by us (Planet-Craft). We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

How does Planet-Craft protect customer information?

When you place orders or access your account information, we offer the use of a secure server (via Worldpay). The secure server software (SSL) encrypts any credit card information you input before it is sent to the credit card processor.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.