We always aim to keep everyone happy! 

If you are not satisfied with the order you have received from us you may return it to us within 14 days of delivery. We will exchange or refund any unused items returned to us, as sold in their original condition.  We will refund the original postage to you (included in the price) but you will be responsible for return postage.  We can arrange collection in the U.K. by courrier that usually costs £8 - £20 (which is what it costs us).

Refunds will be applied straight away on receipt of the returned order but credit card refunds can take up to 4 weeks.  We can refund or part refund any cards used or send a cheque or make a bank transfer.

Please e-mail toby@planet-craft.com or call 0208 230 8314 (before 9pm) to arrange returns and exchanges/refunds.