Returns & exchanges

In the unlikely event you wish to return or exchange one of our products, we will try to make the process easy for you.

 

RETURNS

Return arranged by you.

If you wish to return the item we will ask you either to arrange the return at your expense or we can arrange a collection from you using our carrier. If you return it at your expense we only charge the actual cost we incurred to deliver the product in the first place. This is on average £6.00 for small items such as pouffes and footstools and nearer £30 for beanbags (The Earl and larger). So this charge is to cover the cost we will have incurred to send you the product originally.  Returns can be arranged within 30 days of delivery.

Return arranged by us.

If you ask us to collect the item from you at our expense we charge you the actual cost and again this is on average £6.00 for small items such as pouffes and footstools and nearer £30 for beanbags (The Earl and larger).   So this charge is to cover the cost of sending the product originally and then collecting it again.  So if you ask us to collect a product from you we charge for the original carriage charge and the collection charge, ie around £12 or £60 as detailed above.Returns can be arranged within 30 days of delivery.

When we receive the item back here we will credit your card back less these actual costs.  Returns can be arranged within 30 days of delivery.

EXCHANGES

Exchange return arranged by you. 

In the first instance we need to get your original product back to us. If this is at your expense then we would only ask you to pay an additional sum to cover the carriage of the second product to you, and again this is on average £6.00 for small items such as pouffes and footstools and nearer £30 for beanbags (The Earl and larger).

Exchange collection from you arranged by us. 

If you are asking us to collect your first product then we charge the actual cost and again this is on average £6.00 for small items such as pouffes and footstools and nearer £30 for beanbags (The Earl and larger). Then we will of course also charge for the  additional sum to cover the carriage of the second product from us to you. So a collection and return will on average be £12 for small items and nearer £60 for beanbags (The Earl and larger).

With any exchange you will need to pay an additional amount and we will ask you to pay over the phone on a card. Exchanges can be arranged within 30 days of delivery.

We try to be as fair as possible and only ask you to pay for the costs we actually incur and we make no charge for the admin or labour to fill and pack. The overwhelming majority of our customers love their Planet Craft products, but if your product doesn’t suit we are here to help as best we can.

The return address is Planet Craft, Southfield Farm, Tibbs Court Lane, Matfield, Kent TN127ND.  If you want to make a return or an exchange, please email katie@planet-craft.com or ring Katie at Planet Craft 07766700098

She will do her utmost to sort out your problems!

CANCELLATIONS

If you want to cancel an order, please email katie@planet-craft.com or ring Katie at Planet Craft 07766700098.  The address is Planet Craft, Southfield Farm, Tibbs Court Lane, Matfield, Kent TN127ND.

However please be aware we try to dispatch orders promptly after receipt.